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Click on any category below to jump straight to the relevant FAQ section.
Registration & Login
This section covers all questions related to account creation, login issues, password recovery, and identity verification.
Deposits & Withdrawals
Learn everything about depositing via Mobile Banking, Nagad, and Rocket — including methods, processing times, and limits for withdrawals.
Bonuses & Promotions
Everything you need to know about claiming and using your welcome bonus, cashback, free bets, and VIP rewards is explained here.
Betting & Games
Get answers to questions about Sports Betting, Live Casino, understanding odds, and bet cancellations.
App & Technical
Find everything you need here about downloading the mobile app, installation issues, page loading problems, and app updates.
Security & Account
Find answers here on account security, two-factor authentication, suspicious logins, and account blocks.
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Registration & Login
To open an account at 399net, you need an active Bangladeshi mobile number and a strong password. An email address is optional. You must be at least 18 years old at the time of registration. An OTP will be sent to your mobile number for identity verification — your account will be activated immediately after.
Registration at 399net takes just 2 to 3 minutes. Fill in the form, verify the OTP sent to your mobile, and log in to start betting right away. No complex documents required.
Click the "Forgot password?" link on the login page. Enter your registered mobile number and an OTP will be sent to you. Verify the OTP, then set a new password. The entire process takes under 2 minutes. If you don't have access to your mobile, use your email or contact the support team.
No. Each mobile number can only be used to open one account at 399net. Attempting to create multiple accounts may result in all accounts being suspended and balances forfeited. Please use a single account honestly.
For security purposes, 399net automatically logs you out after a period of inactivity. Enabling the "Remember me" option in the mobile app lets you stay logged in longer. It is best to avoid this option on public devices.
Deposits & Withdrawals
399net supports deposits and withdrawals via all major mobile banking methods in Bangladesh, including Mobile Banking, Nagad, Rocket, and Upay. Direct bank transfers are also supported. All methods are fully secure and encrypted.
Minimum deposit of just BDT 500 and the minimum withdrawal BDT 300. The maximum limit varies by your VIP level. VIP members can withdraw higher amounts each day.
Withdrawals are usually completed within 15 to 30 minutes. During peak hours (6 PM to 11 PM), processing may take slightly longer. VIP members always receive priority withdrawals, typically processed within 10 minutes.
Wait 15 minutes first — in most cases the deposit will be credited automatically. If it still hasn't appeared, contact the 399net support team with your transaction reference number. Keep a screenshot of the Mobile Banking/Nagad transaction as proof.
399net does not charge any withdrawal fees. However, mobile banking operators (such as Mobile Banking, Nagad, etc.) may apply their own transaction charges. Contact the relevant operator for details on those fees.
Bonuses & Promotions
The welcome bonus is added to your account automatically when you open a new account and make your first deposit. Bonus amounts and terms are detailed on the promotions page. If you have a promo code at the time of registration, enter it to claim your bonus.
Bonus funds cannot be withdrawn directly — they must be used for betting. Once the required wagering conditions are met, any winnings earned from the bonus can be withdrawn. The wagering requirements for each bonus are clearly stated on the promotions page.
When you bet a set amount each day, a portion of your losses is returned as cashback. The cashback rate is determined by your VIP level and is credited to your wallet automatically the following morning.
You will receive a referral bonus when a friend registers using your unique referral link and makes their first deposit. Your friend will also receive a welcome bonus. You can find your referral link in the "Refer" section of your account dashboard.
Betting & Games
399net offers betting on over 30 sports, including cricket, football, tennis, badminton, kabaddi, and basketball. Special odds and promotions are available for Bangladesh and India cricket matches. Live Betting lets you place wagers in real time while a match is in progress.
If you place a bet within the eligible window, you may be able to cancel or partially cash out using the "Cash Out" feature. However, cancellation options are limited once a match has started or odds have changed. If the cash out option is available, it will appear on your bet slip.
399net Live Casino offers a wide range of games including Baccarat, Roulette, Blackjack, Dragon Tiger, Andar Bahar, and live slots — all streamed in HD with real dealers. The full experience is available on mobile as well.
If a match or event is fully cancelled, all bets are refunded in full. Partial cancellations are settled in accordance with 399net's rules. Funds are typically returned to your wallet within 24 hours.
App & Technical
The 399net app is available directly from our official App Page to download. For Android, download and install the APK file. iPhone users can open the website in Safari and add it to the home screen. Do not download from third-party sites.
Go to your phone's Settings > Security section and enable the "Install apps from unknown sources" option. Then tap the downloaded APK file to install it. Once installed, you can turn that setting back off for security.
Start by closing and restarting the app. If the issue persists, restart your phone and check your internet connection. Clear the app cache and make sure you have the latest version installed. The app works best on a 4G or Wi-Fi connection.
Yes. The 399net website is fully mobile-friendly. You can access all features from any smartphone browser — Chrome, Firefox, or Safari. Even without the app, you can place bets, make payments, and enjoy Live Casino entirely through your browser.
Security & Account
399net secures all data with 256-bit SSL encryption. Your password is never stored in plain text — only an encrypted hash is kept. Enabling two-factor authentication adds an extra layer of security to your account.
Change your password immediately and log out of all active sessions. Then contact the 399net support team. We will review your account login history and, if necessary, temporarily lock the account while we investigate.
Account suspension is usually caused by failed login attempts, a policy violation, or a verification requirement. Contact the support team to find out the reason and verify your identity. If there is no legitimate cause, your account will be reinstated promptly.
If you can't find the answer to your question here, contact 399net's 24/7 live chat support — help in Bengali is available within minutes.