Six Core Principles of Responsible Gaming
399net strictly upholds these principles to protect every bettor
Betting limit controls
Set your own daily, weekly, or monthly betting limit. Once a limit is set, it takes effect immediately.
Cooling-Off Period
Take a temporary break of 24 hours to 6 weeks. No bets can be placed on your account during this time.
Self-Exclusion feature
You can request to have your account closed for a fixed period of 6 months to 5 years. This is the most effective measure against serious addiction.
Time management
Set a daily time limit for how long you spend on the platform. You'll receive an automatic alert when your time is up.
Loss limit settings
Betting stops automatically once you've lost a set amount. It's the simplest way to protect yourself from financial loss.
Expert assistance
Our trained counsellor team is available 24/7. Don't hesitate to talk to us about betting addiction or financial stress — all information is kept strictly confidential.
What Responsible Betting Means
Responsible gaming means treating betting purely as a form of entertainment — not a way to solve financial problems or relieve stress. At 399net, we believe every player should participate willingly, fully aware, and within a set budget.
Responsible betting doesn't mean betting less or having less fun. It's a mindset where you know why you're playing, how much you can afford to spend, and when to stop. With those three things clear, betting can be genuinely enjoyable.
399net doesn't just talk about responsible gaming — it gives you practical tools. From betting limits and self-exclusion to time controls and expert support, everything is managed directly from your account.
Warning signs of betting addiction
Betting addiction builds gradually — often before we even realize we've crossed a line. If you notice any of the signs below, take them seriously and seek help if needed.
- The urge to bet more to recover losses ("chasing losses")
- Diverting money from essential expenses (rent, food) to fund betting
- Feeling restless or unable to enjoy anything other than betting
- Hiding your betting from family or friends, or lying about it
- Repeatedly trying to quit betting but failing to do so
- Spending time betting instead of sleeping, eating, or focusing on work
- Making promises to stop betting and repeatedly breaking them
- Using betting as a way to cope with stress or depression
Self-assessment test
Assess yourself honestly. The more questions you answer 'yes' to, the more attention you should give to your habits.
Gambling Screening Questionnaire
Answer each of the following questions honestly, based on your experience over the past 12 months
399net Safety Tools
To promote responsible gaming at 399net, we've built several effective tools — all accessible directly from your account settings, with no extra applications or delays.
Deposit Limit
Set a maximum daily, weekly, or monthly deposit amount. Increases take 7 days to apply; decreases take effect immediately.
Loss limit
Betting stops automatically once you've lost a set amount. It's the most direct way to keep financial losses in check.
Session time limit
Decide how long you'll be active on the platform each day. Once the time is up, you'll be logged out automatically.
Cooling-Off Period
Take a break for 24 hours, 7 days, 14 days, or 6 weeks. You will not be able to log in during this period.
Self-Exclusion
Close your account completely for 6 months to 5 years. Access will not be possible by any means during this period.
Promotion Opt-Out
Opt out of bonus offers and promotional messages. No more tempting offers to distract you.
How to build healthy betting habits
The best approach to responsible gaming is building good habits from the start. Rather than acting after harm is done, create a plan before you begin.
Set your budget in advance
At the start of each month, decide how much you'll spend on betting. Make sure this money is separate from household, education, or savings funds — treat it as a dedicated entertainment budget.
Stop when you're up, stop when you're down
Stop for the day once you hit a target win or a set loss. The 'just one more' mindset is the first step toward addiction.
Take a break from betting
Keep at least two days a week completely free from betting. Spend time with family, pick up a new hobby — there are plenty of other joys in life.
Don't bet on impulse
Avoid betting when you're angry, sad, drunk, or tired. Your judgment is impaired in these states, which increases the risk of losses.
- Make sure you understand the rules and odds before placing a bet
- Avoid placing multiple bets at the same time
- Never bet with credit card funds or borrowed money
- Keep a record of every bet — review it once a month
- Avoid the misconception that betting is a way to earn money
Guide for Family & Loved Ones
If someone close to you seems to be struggling with a betting addiction, knowing how to support them properly matters. Stay empathetic and keep the lines of communication open rather than confronting them directly.
First, remember that betting addiction is a mental health condition — not a sign of weak willpower. Rather than placing blame, encourage them to seek professional support.
How to approach the conversation
In a calm setting, start with "I'm worried about you" — no accusations. Listen to how they feel without judgment.
What not to do
Don't pay off their betting debts, don't give them access to bet, and don't help them in secret — doing so enables the addiction.
Minor Protection
The minimum age to register at 399net is 18. Age verification is mandatory at sign-up, and any account suspected of underage use is investigated and suspended immediately.
If there are children or teenagers in your household, take the steps below to make sure they cannot access this platform, even by accident.
- Use a password lock on your device and never share your account login details with anyone.
- Install parental control software on your children's devices
- Use filtering tools to block betting sites on your browser
- Have open conversations with your children about betting
- Let us know immediately if you suspect a minor is using 399net
Frequently asked questions
Here are answers to the most frequently asked questions about responsible gaming.