How We Protect Your Data Protection Use
Key pillars of 399net's privacy protection at a glance
SSL Encryption
All your data transfers are secured with 256-bit SSL encryption. Third parties have no way to access or read your information.
Personal Data Privacy
Your name, address, phone number, and financial details are never sold or transferred to any third party.
Secure Data Storage
All user data is stored on encrypted servers. Regular security audits are conducted to ensure there are no vulnerabilities.
Cookie Control
399net uses only essential cookies. You can manage your cookie preferences at any time through your browser settings.
Right to Update Information
You have the full right to request an update, correction, or deletion of your personal information at any time.
Marketing Opt-Out
You can unsubscribe from promotional messages at any time. Your preference is our priority.
Welcome to 399net. This Privacy Policy explains what information we collect when you use our platform, why we collect it, and how we keep it secure. 399net believes that user privacy is a fundamental right — we follow this policy not just for compliance, but because genuine trust depends on it.
This policy has been prepared in accordance with applicable data protection laws in Bangladesh and international standards. By using any 399net service — website, mobile app, or any other channel — you are considered to have agreed to this Privacy Policy.
What Information We Collect
When you create an account and use the 399net platform, we collect two types of information — data you provide directly, and data collected automatically.
Information provided directly by you includes: your name, date of birth, email address, mobile number, residential address, and a copy of your national ID or passport for KYC verification. Payment-related details such as your Mobile Banking/Nagad number or bank account information are also collected.
Automatically collected information includes: your IP address, browser type, device details, time spent on the platform, pages visited, and betting activity logs.
| Type of Information | Example | Reason for Collection |
|---|---|---|
| Identity Information | Name, date of birth, NID | KYC Verification |
| Contact Information | Email, phone number | Account Services |
| Financial Information | Mobile Banking/Nagad number | Payment Processing |
| Device Information | IP, browser | Security |
| Usage Data | Betting logs, page visits | Service Improvement |
How We Use Your Information
399net uses your information solely to provide and improve platform services. We never sell your personal data to advertisers or share it with third parties for marketing purposes.
- For account creation, verification, and management
- To process deposits and withdrawals
- To detect and prevent fraudulent activity
- To provide customer service and support
- To fulfill legal obligations
- To personalize your platform experience
- To send relevant promotions and offers (with your consent)
Data Sharing & Third Parties
399net may share your information with third parties in limited circumstances and for specific purposes. This is always done with your best interests in mind.
- Payment Processors: Relevant information is shared with Mobile Banking, Nagad, or your bank to complete transactions
- Identity Verification Services: With authorized verification agencies for the KYC process
- Law Enforcement: Under court order or legal obligation
- Fraud Prevention: With regulatory authorities to prevent money laundering or fraud
Outside the circumstances listed above, 399net does not share your personal information with anyone. All our partner organizations are also required to adhere to the same privacy standards.
Cookie Policy
Cookies are small text files stored in your browser. 399net uses cookies to keep the platform functioning properly and to enhance your experience. We use three types of cookies.
- Essential Cookies: Essential for login sessions, language preferences, and security — disabling these will prevent the platform from functioning properly
- Performance Cookies: Used to analyze page load speed and usage patterns
- Functionality Cookies: Helps remember your personal preferences
Data Retention Period
399net retains your information only for as long as necessary. Your data is kept while your account remains active, and certain information may be retained for a defined period after account closure to meet legal obligations.
- Account information: up to 5 years after account closure
- Financial transaction records: 7 years (for tax and legal purposes)
- KYC documents: 5 years after verification
- Betting history: 3 years after account closure
- Support conversations: 2 years
Once the retention period expires, your data is securely deleted or anonymized so it can no longer be identified.
Your Rights
Under 399net's Privacy Policy, you have several important rights over your own data. To exercise any of these rights, please contact our support team.
- Right to Know: You can ask what information we hold about you
- Right to Rectification: You may request correction of inaccurate information
- Right to Erasure: You may request deletion of your data under certain conditions
- Right to Restrict Processing: You can request that the use of your information be restricted in certain cases
- Right to Opt-Out: You can opt out of marketing communications at any time
- Right to Portability: You can request a copy of your data
Security Measures
399net protects your data using industry-standard security technology. Beyond the technology itself, our trained team monitors the platform around the clock to detect and respond to any unusual activity quickly.
- 256-bit SSL/TLS Encryption — for all data transfers
- Two-Factor Authentication (2FA) — for account login
- Regular Penetration Testing
- 24/7 Security Monitoring & Alert System
- Encrypted Database Storage
- Strict data access controls for staff
Keep in mind that no system on the internet is 100% impenetrable. You also have a responsibility — use a strong password and never share your login credentials with anyone.
Minor's Privacy
399net's services are intended for users aged 18 and above only. We do not knowingly collect personal information from minors. Age verification is mandatory during registration.
If we are informed or become aware that a minor has accidentally created an account, we will immediately close that account and delete all associated data.
Privacy Policy Updates
399net reserves the right to update this Privacy Policy at any time. When changes are made, this page will be updated with a new date, and registered users will be notified via email or platform notification.
- At least 14 days' notice will be given before any major changes
- Continued use of the platform after changes are made will be considered as acceptance
- The update date will always be displayed at the top of this page
- Previous versions are available from the support team upon request
We recommend reviewing this page regularly to stay up to date with the latest privacy policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to our dedicated privacy team. We take every message seriously and aim to resolve it promptly.
Live Chat
For immediate assistance, use the platform's live chat support.